Support

Write to support@fluirlabs.com for anything about Voilà. You'll get an answer from the developer, usually within two business days.

It helps to include your phone model and the version shown at the bottom of the You tab.

Common questions

How do I cancel Voilà Premium?

Subscriptions are managed by Apple: open Settings on your iPhone, tap your name, then Subscriptions, then Voilà. Cancel at least 24 hours before the renewal date. You keep Premium until the end of the period you paid for.

I bought Premium but the app doesn't show it

Open Voilà Premium in the app and tap Restore purchases, signed in with the same Apple ID you bought it with. Premium follows your Voilà account to every device you sign in to.

What happens to my clothes if I stop Premium?

Nothing is deleted right away. You keep all your pieces for a year; after that, pieces beyond the 20 of a free account are deleted, after warning emails. See the Terms of Use.

How do I get a refund?

Apple handles refunds for App Store purchases: request one at reportaproblem.apple.com.

How do I export or delete my data?

In the app, go to You › Privacy & data. Export my data gives you one file with everything; Delete account removes your account and closet on every device. Deleting the account doesn't cancel a subscription, so cancel it in Settings first.

The weather looks wrong

Voilà uses your location rounded to about 1 km. Check that location is allowed for Voilà in Settings, or pick a city instead from the weather card on Today.

I didn't get my sign-in code

Codes come from noreply@fluirlabs.com and last 10 minutes. Check your spam or promotions folder, then ask for a new code.

Privacy

How your data is handled is explained in the Privacy Policy.